A DAY IN THE LIFE OF
Duda, the premier website builder for web professionals and marketing agencies, serves small businesses through partnerships with major tech and media giants like GoDaddy, TripAdvisor, and ZenBusiness. Our platform has powered over 1 million sites, backed by a $100 million investment from notable investors.
Duda’s platform inside our most strategic accounts in North America. You will be responsible for overall account health for the life of the account, from onboarding and training to retention, expansion and ongoing education. You will provide a trusted advisor relationship, ensuring all accounts are getting the maximum value from their relationship with Duda. You will truly own the success and health of these accounts.
The successful candidate will demonstrate a proven ability to build and grow relationships and trust with key stakeholders within our most strategic partners. A successful candidate for this role will be able to turn data into actionable intelligence and coach partners towards unlocking the full value of their relationships with Duda.
WHAT YOU WILL BRING:
- 5+ years in a client facing responsibilities, ideally Customer Success Manager
- Experience working with remote teams and providing meaningful feedback throughout our organization
- Experience successfully managing complex projects and driving accounts to adoption
- Experience conveying technical and complex needs and translating between business and Technical units.
- Some travel (10% or less)
- Experience managing hands on customers, priority for those in the SaaS space
- Onboarding and training experience, specifically leading to increased early adoption
WHAT YOU WILL DO:
- Demonstrated success working with a variety of accounts, with differing business models, applying insights to create actionable recommendations across customer types.
- You will own the accounts you handle and be responsible for and measured by their health, growth and continued expansion opportunities
- Action-oriented, with a strong level of influence, driving customers to prioritize their work with Duda and helping to grow their business.
- You have proven experience analyzing and using data to better understand your customers and drive behavior
- You are Self-motivated, team-oriented, and accountable, while focused on exceeding customer expectations.
- Live in the product you support - it is important you understand deeply the way customers use our platform and you can educate / mentor / coach them to achieve what they need using our tools.
- Must be able to analyze a situation and respond quickly - be an effective escalation point for executive level contacts.
WHAT YOU WILL LOVE WORKING FOR DUDA:
- Duda is not a startup. Our product is best-in-class and adds new features continually. Our leadership team is passionate about providing the best employee experience
- Competitive compensation, ongoing recognition, and an opportunity to develop new skills and fast-track your career
- Flexible PTO/vacation, top-tier health benefits, 401(k), dog-friendly offices, and in-office provided lunches
COMPENSATION AND BENEFITS :
This position offers a competitive compensation package, including base salary and performance-based variable bonus. The base salary range for this role is $96,000 to $112,000 annually, and the total on-target earnings (OTE) range is $120,000 to $140,000, based on an 80/20 base-to-variable split. This role is also eligible for stock option grants in our privately held company, based on performance and company policy. We provide a comprehensive benefits package, including medical, dental, and vision insurance and flexible PTO. Final compensation will be determined based on the candidate’s experience, skills, and alignment with the role.
Please note: Duda values the connection, collaboration, and creativity sparked by working together in person. We also recognize the focus and flexibility that come from remote work. That’s why we offer a hybrid schedule in our Louisville, CO office, with three days in-office and two days remote.
Applications will be accepted for 30 days after posting or until the position is filled, whichever comes first.
Applicants must be legally authorized to work in the United States without the need for employer sponsorship, now or in the future.
Want to learn more about Duda? Check us out here!
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